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Frequently Asked Questions
Q1: WHAT ARE YOUR ADVANTAGES?
A: We focus on sanitary ware selling to different countries worldwide for more than 10 years, providing a variety of industry-related products with significant price advantages and strict quality control.
Q2: HOW DO YOU SHIP THE GOODS AND HOW LONG DOES IT TAKE TO ARRIVE?
A: We normally ship goods by sea, which takes approximately 30 days to arrive. Airline shipping is also available as an option.
Q3: WHAT IS THE DELIVERY DATE AFTER CONFIRMING THE ORDER?
A: Generally, 10-15 days for water faucets and plastic goods, and 30-40 days for valves and mass-produced goods.
Q4: DO YOU OFFER A GUARANTEE FOR THE PRODUCTS?
A: Yes, we provide a 5-year warranty for brass and stainless steel goods, and a 1-year warranty for zinc and plastic products.
Q5: CAN I REQUIRE PRINTING MY LOGO ON THE GOODS?
A: Yes, we can laser print or carve your logo on the product body once the order meets the required quantity. Please contact us for specific details.
Q6: WHAT IS YOUR PAYMENT TERM?
A: Our standard term is T/T: a 30% deposit before production and the remaining 70% balance before delivery.